Supervisor Customer Service

Functie omschrijving

The Supervisor Customer Service is responsible for the assigned team of Customer Service Employees and works as a team member on the Customer Service Department.

Main tasks:

• To ensure the effective and correct functioning of the Customer Service operation and employees and an optimal service to our customers. To coordinate the operational activities and makes sure there is a correct financial administration.
• Managing the Customer Service Employees;
• Controlling the Customer Service processes;
• Monitoring the correct usage and completion of procedures, optimize processes and procedures;
• Maintaining existing and create new (customer specific) work instructions;
• Managing escalations in cooperation with the Manager Customer Service;
• Supporting and performing operational activities;
• Authorized to respond to (incidental) special customer requests in cooperation with the Manager Customer Service;
• Tuning and cooperating with the Warehouse Department (forecast and  special requests);
• Making reports, including KPI’s;
• Controlling and executing correct calculations and invoicing;
• Advising the Manager Customer Service concerning technical and operational issues pro-actively and on request;
• Conducts appraisal talks and evaluates and manages daily work continuously;

Functie eisen

A great colleague to join our client’s Customer Service Department and who possesses following qualities:

• MBO4 /HBO level;
• Experience in leading a team in a logistics environment;
• Excellent people management and communication skills;
• A strong analytical mind, combined with a pro-active attitude;
• You thrive under a high paced environment;
• You have a high sense of responsibility;
• You are excited to be one of the pioneers in the innovation process;
• Excellent knowledge of Dutch and English

Bedrijfsprofiel

Our client is working to become the world’s preferred supply chain logistics company. Their  complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.

Arbeidsvoorwaarden

• An informal and international working environment;
• Excellent primary and secondary conditions, with respect for work-life balance;
• The opportunity to grow.